Shipping & Delivery Policy

At Ansé Extensions, we are committed to providing a smooth and reliable shopping experience. Please review our shipping and delivery policy before placing your order.

Order Processing

All orders are subject to processing before shipment. Processing times vary depending on the hair texture, length, and inventory availability.

• Cambodian Hair Extensions: Approximately 5 business days.

• Indonesian Hair Extensions: Approximately 8 business days.

• Ready-to-Ship Items: Typically processed within 1–2 business days.

Processing times do not include weekends or holidays. Please note that processing times are estimates and may be extended during high-volume periods, holidays, or unexpected inventory delays.

Shipping & Delivery

Once your order has been processed, it will be shipped using the shipping method selected at checkout.

Shipping time begins once your package has been accepted by the carrier, not when your order is placed.

Shipping rates and available delivery methods are calculated at checkout.

Please note: Processing time and shipping time are separate. Delivery dates are estimates and are not guaranteed.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 24–48 hours for tracking information to update after your shipping label has been created.

Local Pickup

Local pickup is available for eligible orders when offered at checkout.

Customers will receive a notification when their order is ready for pickup. Please do not arrive for pickup until you have received confirmation.

Selecting local pickup does not guarantee same-day availability. Pickup orders are subject to the same inventory availability and applicable processing times as shipped orders.

Shipping Delays

While we make every effort to process and ship orders within the estimated timeframe, delays may occur due to inventory availability, carrier disruptions, weather conditions, holidays, or other circumstances beyond our control.

If a significant processing delay occurs, we will make reasonable efforts to notify affected customers using the contact information provided at checkout.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at info@anseextensions.com.

Address corrections cannot be guaranteed once an order has been processed or shipped. Additional shipping fees may apply if a package must be reshipped due to an incorrect or incomplete address.

Lost, Stolen, or Delivered Packages

Once an order has been shipped, tracking information will be provided to help customers monitor their delivery.

If your package is delayed, missing, or marked as delivered but cannot be located, please contact the shipping carrier and notify our customer service team.

We will assist with investigating shipping concerns when possible. Each situation will be reviewed individually.

Orders Needed for Appointments

We strongly encourage customers purchasing hair for an upcoming appointment or special occasion to order well in advance.

Ansé Extensions cannot guarantee delivery by a specific appointment or event date unless expressly confirmed in writing.

Please account for both processing and shipping times before scheduling your installation.

Returns & Exchanges

Due to the hygienic nature of hair extensions, all sales are subject to our Return & Exchange Policy.

Please review our refund policy before completing your purchase.

Contact Us

For shipping questions, order updates, or assistance, please contact:

Ansé Extensions

Email: info@anseextensions.com

Website: www.anseextensions.com

We appreciate your patience and thank you for choosing Ansé Extensions!